1. Overview

Go Direct Couriers (“Go Direct Couriers,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website www.GoDirectCouriers.co.uk, request a delivery, arrange a collection, track a shipment, or otherwise interact with us, and the information you may provide in electronic messages to Go Direct Couriers.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we handle it. If you do not agree with our policies and practices, please do not use our services. By accessing our website, booking a delivery, or using our services, you agree and consent to this Privacy Policy.

Go Direct Couriers may change this Privacy Policy at any time, at its discretion. Your continued use of our services after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the Go Direct Couriers Terms of Service.

2. The Types of Information That Go Direct Couriers Collects About You and How We Collect It

We may collect two types of information from you: Personal Information and Non-Personal Information (collectively “Information”).

Personal Information refers to data by which you may be personally identified, such as:

Name

Email address

Delivery and collection addresses

Contact telephone number

Company or business name (if applicable)

Job title and department (if applicable)

Social media pages/profiles

Payment details (e.g., debit/credit card numbers for deliveries)

Signature or proof of delivery images

Non-Personal Information means data that is about you, but does not identify you specifically (e.g., browsing patterns on our website, anonymised tracking data).

We collect Information:

Directly from you when you:

Book a delivery or collection

Request a quote

Track a parcel

Contact customer support

Subscribe to our mailing list

Request marketing information or promotional offers

Provide details at a trade show, business networking event, or via social media engagement

From third parties such as:

Public business directories and databases

Marketing and advertising companies

Social media platforms

Lead generation partners

Commercial data vendors

Event organisers or business networks

Referral partners and industry suppliers

We ensure that any third party who shares data with us has obtained it lawfully and has the right to provide it.

Automatically as you interact with our website or tracking tools through:

Cookies

Pixel tags

Delivery tracking technology

Other similar technologies
(See our separate Cookies Policy for full details.)

3. How Go Direct Couriers Uses Personal Information

We use your Personal Information for the following purposes:

For Service Delivery and Operations

Arranging collections and deliveries

Providing shipment tracking updates

Confirming proof of delivery

Communicating about your order status or account

For Customer Support and Service Improvements

Responding to enquiries and complaints

Analysing service performance and delivery times

Improving our website, booking system, and tracking tools

For Business Operations

Billing, invoicing, and payment processing

Auditing and account reconciliation

Fraud prevention and legal compliance

Internal reporting and record keeping

To Communicate with You

Sending service notifications and delivery updates

Responding to quote requests or service enquiries

Sending marketing or promotional content where you have not opted out

Conducting surveys and gathering feedback

For Advertising and Marketing

Running Facebook, Google, and other online advertising campaigns

Sending targeted marketing emails and messages

Analysing the effectiveness of campaigns

Prospecting for new business customers using publicly available and purchased business data

For Statistical and Analytical Purposes

Reviewing delivery route efficiency

Understanding seasonal or regional trends

Developing new services or offers

Legal Basis for Use (EEA and UK customers)

We will only collect and use Personal Information where we have a legal basis, such as:

Your consent

To perform a contract with you

Legal obligations

Our legitimate interests in operating and improving our business, including marketing and prospecting activities

4. How Go Direct Couriers Protects Your Information

We implement appropriate administrative, technical, and organisational measures to protect your Personal Information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Examples include:

Secure payment processing

Encrypted communications where possible

Access controls for staff and systems

However, no system is 100% secure. If you suspect your data has been compromised, please contact us immediately using the details in the How to Contact Us section.

5. When We Share Your Information

We may share your Personal Information with:

Suppliers (e.g., delivery partners, IT service providers, payment processors)

Marketing partners (for promotional campaigns, in line with your preferences)

Business partners (e.g., other courier networks for extended delivery coverage)

Legal authorities (where required by law or to protect our rights)

In corporate transactions such as a merger or sale of the business

We do not sell your Personal Information for monetary compensation.

6. Information from Children

Our services are not directed at children under 16. We do not knowingly collect their data. If you believe a child has provided us with personal details, please contact us to have it deleted.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

8. Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals.

9. Your Legal Rights

You may have rights to:

Access your data

Correct inaccuracies

Request deletion

Object to marketing use

Restrict or withdraw consent (where applicable)

10. International Data Transfers

We may transfer and store your Personal Information outside the UK or EEA (for example, where a technology provider’s servers are overseas). Where this happens, we ensure appropriate safeguards are in place.

11. Cookies and Tracking

We use cookies, pixels, and similar tools for:

Website functionality

Delivery tracking

Marketing analytics
You can manage cookies via your browser settings.

12. Social Media and Third-Party Logins

If you connect with us through Facebook, Instagram, LinkedIn, or other platforms, your data is handled according to this Privacy Policy and the relevant platform’s own privacy terms.

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

By post:
Go Direct Couriers

By email:
[email protected]